Support & Help

Welcome to the Preads Platform Support Center. Whether you are an administrator troubleshooting a technical integration or a publisher seeking platform guidance, this section provides the resources and channels to ensure your success.

🧭 Self-Help Resources

Navigate through our dedicated support modules to find instant solutions to common questions and technical hurdles.

  • Troubleshooting

    Technical solutions for installation, connectivity, and server-side errors.

    Find Solutions →

  • FAQ

    Frequently asked questions regarding licensing, networks, and general operations.

    View FAQ →

  • Changelog

    Detailed release notes, upcoming roadmap features, and version history.

    View Changes →

  • Known Issues

    Transparent tracking of current platform limitations and active bug fixes.

    View Issues →

📧 Dedicated Support Channels

If you cannot find a solution in the self-help resources, our dedicated support team is available to assist you.

Support Contacts

  • Technical Support: https://t.me/hansaldev – For platform bugs, API issues, and server errors.
  • Commercial Licensing: https://t.me/hansaldev – For license upgrades, white-labeling, and enterprise inquiries.
  • Security Reporting: https://t.me/hansaldev – For reporting vulnerabilities or security-related concerns.

Service Level Agreement (SLA)

We prioritize support requests based on the severity of the impact on your business operations.

Priority Description Response Time
Critical Platform down, data corruption, or severe security breach. < 1 Hour
High Critical feature broken (e.g., Postbacks failing, Payments stuck). < 4 Hours
Medium Minor functional bugs or configuration assistance. < 24 Hours
Low General questions, UI tweaks, or feature requests. < 48 Hours

🛠️ Community & Development (Coming Soon)

We are actively building a developer community to help you extend the platform's capabilities.

  • Developer Discord: A real-time hub for community support.
  • GitHub Discussions: For feature requests and technical brainstorming.
  • Video Tutorials: Step-by-step guides for advanced platform customization.

Still stuck? Search Troubleshooting → Contact Tech Support →